Privacy Policy

1. About This Policy

This Privacy Policy is issued by Trident Personal Training, the data controller responsible for personal data collected through our website.

Trident Personal Training is committed to safeguarding your privacy. This policy applies to personal data collected through our website, including enquiry forms and trial booking forms. It does not apply to third-party websites that may be linked from our site.

2. Personal Data We Collect

We collect only the personal data necessary to respond to your enquiries and manage your trial session bookings. This includes:

• Full Name: to address you correctly and personalise our communications.

• Email Address: to respond to your enquiry and confirm your trial booking.

• Phone Number: to contact you regarding your enquiry or trial booking.

• Services of Interest: to recommend the most suitable training service based on your selection.

• Message: any context you choose to share with us about your goals or questions.

We do not specifically request sensitive personal data (such as health information, financial data, or NRIC numbers) through our website forms.

3. Purposes of Collection, Use, and Disclosure

We collect and use your personal data solely for the following purposes:

• To respond to your enquiries about our personal training services.

• To process and confirm your trial session bookings.

• To contact you via email or phone in relation to your enquiry or trial booking.

• To comply with any applicable legal or regulatory obligations.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal data to any third party for their marketing purposes.

We may disclose your personal data to the following third-party service providers solely to support our operations:

• Google LLC (Google Analytics): We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised, aggregated data such as pages visited, time on site, and general geographic location. It does not collect your name or email address entered in our forms. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

• WhatsApp (Meta Platforms, Inc.): If you choose to contact us via WhatsApp, your message and contact details will be processed by Meta Platforms, Inc. in accordance with WhatsApp's own privacy policy. We use WhatsApp solely to respond to enquiries and coordinate trial bookings.

All third-party service providers are required to handle your personal data in accordance with applicable data protection laws and our instructions.

Cross-border transfers: Personal data processed by Google Analytics may be transferred to and stored on servers located outside Singapore. We have taken reasonable steps to ensure that any such transfer provides a standard of protection comparable to that under the PDPA.

Cookies: Our website uses cookies and similar technologies through Google Analytics to recognise returning visitors and measure site usage. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

5. Accuracy of Personal Data

We take reasonable steps to ensure that the personal data we hold about you is accurate and complete. If you become aware that any personal data we hold is inaccurate or outdated, please contact us (see Section 10) so we may update our records accordingly.

6. Retention of Personal Data

We retain your personal data for as long as is necessary to fulfil the purposes set out in this policy, or as required by law.

You may request deletion of your personal data at any time by contacting us (see Section 10). Upon receiving a valid deletion request, we will securely remove your data from our records, except where we are required to retain it to comply with legal or regulatory obligations.

7. Consent and Withdrawal of Consent

By submitting your personal data via our website, you consent to the collection, use, and disclosure of your data as described in this policy.

You have the right to withdraw your consent at any time by contacting us (see Section 10). Please note that withdrawal of consent may affect our ability to respond to your enquiries or process your booking. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

8. Protection of Personal Data

We implement reasonable security measures to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal. These measures include:

• Limiting access to personal data to authorised personnel only.

• Using secure connections (HTTPS) on our website.

• Reviewing and updating our data protection practices on a regular basis.

However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Data breach notification: In the event of a data breach that is likely to result in significant harm to you or is of a significant scale, we will notify the Personal Data Protection Commission and affected individuals as required under the PDPA.

9. Access and Correction

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccuracies in your personal data.

To submit an access or correction request, please contact us using the details in Section 10. We will respond to your request within 30 days.

10. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at:

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

For material changes, we will notify you via email or a prominent notice on the website prior to the changes taking effect.