Privacy Policy
This Privacy Policy will help you better understand how we collect, use and share your personal information.
This Privacy Policy describes how Trident Personal Training collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. By submitting your information through our website, you consent to the practices described in this policy.
Last updated: 22 May 2026
1. About This Policy
This Privacy Policy is issued by Trident Personal Training, the organisation responsible for the personal data collected through this website.
Under the PDPA, personal data means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information that we have or are likely to have access to.
This policy applies to personal data we collect through our website, including our enquiry and trial booking forms, and to enquiries you send us by email, phone, or WhatsApp. It does not apply to third-party websites that may be linked from our site.
2. Personal Data We Collect
We collect only the personal data necessary to respond to your enquiries and manage your trial session bookings. When you submit a form on our website, this includes:
Full Name: to address you correctly and personalise our communications.
Email Address: to respond to your enquiry and confirm your trial booking.
Phone Number (including country code): to contact you regarding your enquiry or trial booking.
Services of Interest: to recommend the most suitable training service based on your selection.
Message: any context you choose to share with us about your goals or questions.
Collected automatically. When you browse the website, our hosting and analytics providers also receive technical information such as your IP address, browser and device type, the pages you view, and an approximate location derived from your IP address. This is explained in Section 6.
We do not ask for NRIC or FIN numbers, financial details, or health information through our website, and we do not take payments online. Please do not enter sensitive information into the free-text Message field. If you do choose to tell us about an injury, medical condition, or health goal, we will treat it as confidential and use it only to advise you on a suitable programme.
3. Purposes of Collection, Use, and Disclosure
We collect and use your personal data solely for the following purposes:
To respond to your enquiries about our personal training services.
To process and confirm your trial session bookings.
To contact you by email, phone, SMS, or WhatsApp in relation to your enquiry or trial booking.
To keep our website secure, diagnose technical faults, and understand how the site is used.
To comply with any applicable legal or regulatory obligations.
No marketing, and no unsolicited calls. We do not send marketing or promotional messages, and we do not sell, rent, or trade your personal data. By giving us your phone number and agreeing to this policy, you are consenting to us contacting you about that specific enquiry or booking. We will not use your number for anything else. If you would rather we did not call or message you, tell us and we will reply by email only.
4. Disclosure to Third Parties
We do not sell, rent, or trade your personal data to any third party for their marketing purposes.
We rely on a small number of established service providers to run our website and to make sure your enquiry reaches us. They act on our instructions and may use your personal data only to provide those services to us:
Google LLC (Gmail): enquiries submitted through our forms are delivered to, and stored in, our business email inbox.
Resend, Inc.: a backup delivery route used only if our primary email service is unavailable, so that your enquiry still reaches us.
Functional Software, Inc. (Sentry): provides error monitoring so we can detect and fix faults. If your enquiry fails to send, the details you submitted are included in the error report so that we can follow up with you manually instead of losing your message.
Google LLC (Google Analytics): website analytics, described in Section 6.
WhatsApp (Meta Platforms, Inc.): if you choose to contact us via WhatsApp, your message and contact details will be processed by Meta Platforms, Inc. in accordance with WhatsApp's own privacy policy. We use WhatsApp solely to respond to enquiries and coordinate trial bookings.
We may also disclose your personal data where we are required or permitted to do so by law, for example in response to a court order or a request from a regulatory or law enforcement authority.
All third-party service providers are required to handle your personal data in accordance with applicable data protection laws and our instructions.
5. Transfers of Personal Data Outside Singapore
Several of the service providers listed above operate outside Singapore, which means your personal data may be transferred to and stored on servers in other countries, including the United States.
Where we transfer personal data overseas, we take reasonable steps to satisfy ourselves that the recipient is bound by legally enforceable obligations to provide a standard of protection at least comparable to that under the PDPA, as required by the transfer limitation obligation in Section 26 of the PDPA and the Personal Data Protection Regulations 2021.
7. Accuracy of Personal Data
We take reasonable steps to ensure that the personal data we hold about you is accurate and complete. We generally rely on the information you give us, so if any of it is inaccurate or out of date, please contact us (see Section 12) so we can update our records.
8. Retention of Personal Data
We retain your personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by law.
In practice, enquiry and trial booking records are kept for up to 24 months from our last contact with you, after which they are deleted or anonymised. If you go on to train with us, we keep the records needed to manage that relationship and to meet our legal, tax, and accounting obligations.
You may request deletion of your personal data at any time by contacting us (see Section 12). Upon receiving a valid deletion request, we will securely remove your data from our records, except where we are required to retain it to comply with legal or regulatory obligations.
9. Consent and Withdrawal of Consent
By ticking the consent box and submitting a form on our website, you consent to the collection, use, and disclosure of your personal data as described in this policy. We will seek your consent again before using your personal data for any purpose not set out here, unless we are permitted or required to do so by law.
You may withdraw your consent at any time by writing to our Data Protection Officer (see Section 12). We will process your request within 10 business days and confirm once it has been actioned.
If withdrawing your consent means we can no longer respond to your enquiry or arrange your session, we will let you know before completing your request. Withdrawal does not affect anything we lawfully did with your personal data beforehand, and it does not prevent us from collecting, using, or disclosing personal data where the law permits or requires us to do so without consent.
10. Protection of Personal Data
We implement reasonable security measures to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal. These measures include:
Limiting access to personal data to the people who need it to do their job.
Serving our website over an encrypted connection (HTTPS).
Using established service providers, and keeping access credentials in a secured environment rather than in our website code.
Collecting the minimum personal data we need, and reviewing our data protection practices on a regular basis.
However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Data breach notification. If a data breach occurs that is likely to result in significant harm to affected individuals or is of a significant scale, we will notify the Personal Data Protection Commission no later than 3 calendar days after we assess the breach as notifiable, and notify affected individuals, as required under Part 6B of the PDPA.
11. Access and Correction
Under the PDPA, you have the right to:
Request access to the personal data we hold about you, and to information about the ways it has been used or disclosed in the year before your request.
Request correction of any error or omission in your personal data.
To submit an access or correction request, please contact us using the details in Section 12. We may need to verify your identity before acting on your request.
We will respond as soon as reasonably possible. If we are unable to respond within 30 days, we will tell you within that time when you can expect our response. A reasonable fee may be charged for an access request, and we will tell you the fee before we proceed. If we are unable to provide the data or make the correction you asked for, we will generally explain why.
12. Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at:
Data Protection Officer
Email: traintrident@gmail.com
Phone: +65 8700 0375
Address: 10 Anson Road, #03-22 International Plaza, Singapore 079903
We aim to acknowledge every request within 5 business days.
If you are not satisfied with our response, you may raise the matter with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg. The PDPC generally expects you to try to resolve the matter with us first.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. Any update will be posted on this page with a revised "Last Updated" date and takes effect when posted. We encourage you to review this policy periodically.
If we make a change that materially affects how we use personal data you have already given us, we will seek your consent before applying that change to your data.